Privacy policy

Thank you for visiting the VitaHelix website. VitaHelix Nutraceuticals Ltd. (“VitaHelix”, “we”, “us” or “our”) takes the protection of your Personal Information seriously. Your trust is important to us, therefore, we’ve set forth this Privacy Policy to show you how VitaHelix (the “Site”) collects, protects, uses and shares your Personal Information as part of our technology platforms when you visit or make a purchase from the Site. Your use of the Sites constitutes your acceptance of this Privacy Policy and consent to the practices described. 

Controllership

In the framework of this Privacy Policy, VitaHelix Nutraceuticals Ltd. functions as the data controller for the Personal Data we manage. Essentially, we determine the purposes and methods for processing your Personal Data.

Personal Information Collected

While you interact with our Site, we collect certain pieces of data related to your device, your on-site activities, and any necessary information for processing your purchases. Moreover, should you contact us for customer support, we may accumulate more details. We refer to any details that can uniquely identify an individual, including the ones listed below, as ‘Personal Information’ in this Privacy Policy. For a more comprehensive understanding, refer to the detailed list below which explains the types of Personal Information we collect and why.

Device information

• Examples of Personal Information collected: We collect a variety of Personal Information, which includes: the type of web browser you use, your IP address, the time zone you’re in, cookie data, details of the sites or products you view, the search terms you use, as well as your interaction patterns with our Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
• Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for a business purpose: shared with our processor WordPress.

Customer support information

• Examples of Personal Information collected: we collect contact information to respond to inquiries or communications you send to us, such as your name, e-mail address, mailing address, and phone number. We may also collect records and copies of your correspondence, product order information, and other information you choose to submit to us, such as information regarding events related to the products or services you requested or purchased from us. When you fill out a survey, questionnaire, or other type of form through the Services, including information about your health and wellness, health goals, diet, lifestyle, location information, demographic information, your opinions on health and wellness, and medical conditions history or that exist in your family.
• Purpose of collection: We gather this information with specific objectives in mind. Firstly, to offer you robust customer support and to keep you updated with our latest news and newsletters. Additionally, we send you email marketing materials about our novel products and services, and to keep you informed about any modifications to our services. Furthermore, we provide you with information we believe could pique your interest, including data on health or wellness-related services. We also verify that you fulfill the eligibility criteria for purchasing or availing our services. Finally, the collected data aids us in quality assurance and ensuring regulatory compliance.
• Source of collection: collected from you.
• Disclosure for a business purpose: we may disclose the information to service providers, or other processors, such as customer management providers, IT services providers, data storage providers, technical support providers, to help us provide our services to you, to assist us in analyzing how our services are used, and to provide other services.

Sharing Personal Information

We may share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. Including but not limited to the following service providers:

• We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

• customer support and live chat software;
• email marketing software;
• landing page management software;
• product review management software;
• advertising services;
• shipping/ logistics services; and
• payment processing services.
• academic and other research organizations; and
• safety information hosting providers.

Legal Disclosure

We may transfer and disclose information, including your Personal Information, Usage Information and Device Identifier, (including IP address), to third parties to comply with a legal obligation; when we believe in good faith that the law requires it; t the request of governmental authorities conducting an investigation; to verify or enforce our Terms of Use or other applicable policies; to respond to an emergency; or otherwise to protect the rights, property, safety, or security of third parties, visitors to our Site or the public. If we must disclose your Personal Information in order to comply with official investigations or legal proceedings initiated by governmental and/or law enforcement officials, we may not be able to ensure that such recipients of your Personal Information will maintain the privacy or security of your Personal Information.

Using Personal Information

We use your personal Information to provide our services to you, which includes: 

• offering products for sale;
• processing payments; 
• shipping and fulfillment of your order;
• keeping you up to date on new products, services, and offers; 
• responding to your requests for information;
• verifying your identity;
• communicating with you about your account and activities on the Site;
• sending notifications of changes to your any Arcwell policy;
• improving the Sites and for internal business purposes;
• sending marketing emails. You can always manger your email preferences;
• allowing you to log in with your social media accounts and share activities on your social media pages.

Notice regarding Children

Our Site is designed chiefly for users who are above the age of 13. We do not intentionally collect Personal Information from children. As a parent or guardian, if you think your child has given us their Personal Information, we strongly encourage you to contact us at info@vitahelix.com. We pledge to promptly erase such information from our records.

Advertising/Targeted Advertising and How to Opt-out

At Vitahelix, we may engage with third-party network advertisers and analytics vendors, such as Google Analytics, to improve our site’s performance, services, and your experience. These third parties help us comprehend how our customers interact with our site and our content. While we don’t share personal information with these third parties, they may set and access their own cookies, pixel tags, and similar technologies on your device. These third parties may also collect or have access to data about you, including usage information. Together with our network advertisers, we might target advertisements for products and services that could be of interest to you, based on your visits to our sites and other websites. 

For Google Analytics, you can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. If you prefer to not receive targeted advertising, you can also download the Google Analytics Opt-out Browser Add-on to prevent their data from being used by Google Analytics at https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. The NAI Opt-Out Page provides a tool that identifies its member companies that have cookies on your browser and provides links to those companies. If you prefer to not receive targeted advertising, you can opt out of certain network advertising programs through the Network Advertising Initiative (NAI) Opt-Out Page: https://www.networkadvertising.org/managing/opt_out.asp 

You can opt out of targeted advertising by:FACEBOOK – https://www.facebook.com/settings/?tab=adsGOOGLE – https://www.google.com/settings/ads/anonymousBING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Retention of Your Information

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your Privacy Rights’ section below.

Security of Your Information

In order to shield your personal information from manipulation, loss, destruction or unauthorized intervention, we employ robust technical and organizational security measures. Nevertheless, despite our best efforts, no security measures can guarantee absolute security. Hence, it is crucial for you to safeguard against unauthorized access to your password, phone, and computer. You can do so by signing off after using a shared computer, choosing a unique, complex password that isn’t easily guessable, and by maintaining the confidentiality of your login credentials and password. Please be aware that we cannot take responsibility for any lost, stolen, or compromised passwords or for any activity on your account that stems from unauthorized password usage.

Your Privacy Rights

If you have an account with us, you can easily update or modify your personal information by logging in. For those without an account, you can request updates or changes to your personal information by reaching out to info@vitahelix.com. It’s important to note that you have the right to review and alter any personal data in our system or under our control. We grant you access to your personal information that we control, with certain statutory exceptions. These exceptions include data linked to another individual’s personal information that we can’t separate, or data subject to attorney-client privilege, or other legal restrictions that could prevent us from fulfilling your access request. You have the power to withdraw your consent to use your personal data at any time, bearing in mind legal and contractual obligations. Consent withdrawal may not be possible if it would hinder the fulfillment of a legal obligation. 

California Users

Subject to California Consumer Privacy Act (“CCPA”)

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

European Economic Area (“EEA”) Users

Subject to General Data Protection Regulation (“GDPR”) 

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Use of Cookies and Other Tracking technologies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.

Furthermore, it’s important to recognize that even with cookies blocked, we may still share some information with third parties, like our advertising partners. If you wish to exercise your rights or opt out of certain uses of your information by these parties, kindly refer to the instructions provided in the ‘Behavioural Advertising’ section mentioned earlier.

Do-Not-Track Signals

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Consent to Processing of Information

Our Site operates under the laws of Canada and caters primarily to residents of Canada. Despite our global reach, it’s essential to understand that we don’t claim our Site to adhere to the laws of every country. As an international business, the usage of your information involves inevitable data transmission internationally. If you are in the European Union, the United States, or any country outside of Canada, be aware that we may transfer and process the information we collect in Canada. When you use our Site or provide us with any information, you (i) acknowledge the Site’s alignment with Canadian laws; (ii) agree to the collection, processing, maintenance, and transfer of such information to Canada, where privacy laws may not be as comprehensive or equivalent to those in your resident country; and (iii) waive any potential claims under those laws.

Changes and Policy Updates

There might be occasions when we choose to update this Privacy Policy. Such updates are typically driven by a variety of factors such as alterations in our practices, or other operational, legal, or regulatory changes. Therefore, we encourage you to periodically review this policy for the latest updates.

Contact

Should you seek further clarity regarding our privacy practices, have any questions, or wish to lodge a complaint, please feel free to reach out. You can get in touch with us via email at info@vitahelix.com or through mail using the details provided below. We’re eager to assist and will address your concerns promptly.

112-2930 Amy Rd, Victoria BC V9B 0B2, Canada